Application Support Admin March 7, 2023

Application Support

Providing IT services that keeps your business going and growing

Technical support

Application-managed services offer comprehensive technical support for businesses that rely on critical software applications to run their operations. These services typically involve assessing the performance and stability of the application, reporting any issues that arise, and identifying solutions to resolve them.

Once the problems are identified, the support team will work closely with the client to implement the necessary fixes, upgrades, or patches to ensure that the application is running smoothly. With application managed services, businesses can rely on expert technical support to keep their software applications up and running, allowing them to focus on their core business activities.

Application maintenance

Whilst it is essential to develop robust, secure and innovative software applications in the first instance, these applications need to be looked after properly for you to sustain your hard-won competitive advantage. We provide application maintenance activities, including bug fixes, software updates, upgrades, patching, and performance monitoring and reporting. This ensures that applications are secure and running optimally. In addition, maintenance activities may include enhancements and feature additions, as well as user and administrator training. Rollback implementation ensures that changes do not affect the system negatively and can quickly be reversed.

Troubleshooting/solving issues

We effectively troubleshoot any issues in your application by carefully analysing the symptoms and identifying the root cause of the issue. Testing and diagnostics can help narrow down potential problem areas and identify the specific cause of the problem. On-call support can ensure that issues are resolved quickly and efficiently, minimizing downtime for the application. Reporting and documentation can help track the resolution of the problem and provide insights into future risk mitigation strategies. By taking a thorough approach to application troubleshooting, organizations can ensure that their applications run smoothly and reliably, with minimal disruptions to their business operations.

  • Availability
  • Service Continuity
  • Forward / backward compatibility
  • Policy & Log inspection
  • Data Integrity
  • Documentation up-keep
  • Infrastructure & Platform
  • Interfaces & Dependancies
  • Service Offering Management
  • Migrate-ability Support
  • Operational Maintenance
  • Performance
  • Reliability
  • Scalability
  • Security & Privacy
  • Testability
  • Usability
  • User Controls
  • Volume & Growth